Capital expenditure, executive travel, company sponsored sports matches are some things that vanish during times of economic downturn. Investments in many other critical areas are also cut down. While cutting investments has a definite short term impact, cutting those in electrical technician or maintenance related areas may create functional deficiencies in the long term.
But budget constraints are a hard fact. How does one ensure a 24X7 uptime without denting the finances?
In-house or Outsource?
Today, there is an increasing trend of outsourcing non-core tasks and sometimes even shifting core maintenance jobs to contract basis. Most companies respond to the downturn by bargaining harder with the contractor. This approach offers only a short-term solution and is often unsuccessful when it comes to maintaining 24X7 uptime.
Economic downturns demand that employees at all levels take-up a greater responsibility. But greater responsibility without the competency to handle the work at hand can be fatal. Use of competency mapping approach for in-house technicians offers a robust solution.
Competency is defined as the combination of knowledge, skills, and abilities that when effectively applied, produce a successful performance in a defined function or activity. Competencies are observable, measurable, and can be developed to reinforce competitive advantages and future performance.
Competency Grid of Technicians
Effectiveness of any technician, in-house or the one on contracts, can be measured on the basis of two factors – how quickly one is able to locate the problem and how effectively one solves the same. Most technicians pick their skills through ‘on the job’ learning. ‘On the job’ learning is not exhaustive and thus leave serious gaps in performance of a technician.
Preparing a detail competency grid of in-house and technicians and those working on contract based on the factors mentioned above will help understand the gaps in maintenance early on.
For example, after preparing this grid one may realize that there are very few or no technicians with hands-on experience on servicing complex generator synchronizing systems. Even minor problems with these systems may directly impact the production and hence 24X7 uptime is all the more critical.
A focused training that provides targeted instructions as well as application to specific practical problems can be taken up. Such focused training exercises will help to improve the cost discipline of the maintenance department as a whole.
An Inventory of Technician Competencies
While the costs of technicians in maintenance are low, with a direct impact on critical business operations (ex. production), even a small failure can spiral into a huge losses.
Such losses may have a serious impact on the overall business in times of sluggish economic environment.

Maintaining an inventory of technician competencies can also help to decide in what needs to be outsourced and what to expect from outsourced resources. It can help to move away from the current model of ‘x’ people are required to maintain ‘y’ machines to a more efficient and effective skill driven staffing model.










